Description et responsabilités générales du poste
Category: Landing Gear
Job Type: Permanent Full Time
Heroux-Devtek, the world’s 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America and Europe. The Company’s longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing gear, actuation and hydraulic system designers and manufacturers in the global aerospace industry.
Located in Saint-Hubert, on the South Shore of Montreal, The Product Support team provides a wide range of services to customers from all over the world. It is in our recent building, bright and sheltered from traffic jams, that we help our customers to operate the landing gears designed by Héroux Devtek over the years. Technical Support, Logistics Services for Spare Parts and Repair Management allow Aircraft Operators to carry out their operations every day and in complete safety!
In an exceptional working atmosphere where teamwork and collective BBQs come together, our analysts, engineers and technicians leave nothing to chance; Every details of our customers' needs are analyzed to ensure that our products and services meet the highest industry standards.
We ensure the well-being of our employees, with flexible working conditions, competitive social benefits, and a pleasant work atmosphere.
Summary of position
The Program Manager is responsible to manage the customer contract and being the single point of contact within the organization. He communicates the contract requirements to other departments and ensures the interest of the organization. The primary objective is to take ownership of the programs to reach the internal deadlines, the on-time delivery to the customer, the quality requirements of the product and also to secure the cost structure and margins. The ability to use informal leadership to influence people and get their support is a key to success for this role.
•Point of contact for military customers for the management of Spare Parts and Repairs;
•Translate contract into specific activities for the other departments within the company and ensure a rigorous follow-up;
•Responsible for the Planning of Receipts and Deliveries of Spare Parts
•Coordinate with the Purchasing team to ensure that supplier orders are in line with customer delivery dates;
•Coordinate the shipment of parts to the customer;
•Responsible for the Planning of Repairs:
•Follow up with the Repair Centers for the preparation of commercial proposals, and for on-time delivery;
•Responsible for the management of spare parts stocks, identifies opportunities for inventory reduction and business opportunities;
•Respond to customer requests in the event of urgent deliveries (AOG or others), ensures the balance between customer satisfaction and the interests of the company
•Creates a recovery plan if required and ensures deployment of the efforts;
•Prepares and coordinates program reviews internally and to the customers;
•Communicate improvement opportunities and inefficiencies to senior management;
•Manage requirements and customer complaints and uses the contract in case of commercial dispute;
•Collaborates in the preparation of quotes on Spare Parts and Repairs, and remains on the lookout for new business opportunities with the customer;
•Support the Finance department with accounts receivable.
Qualifications requises et exigences•University degree in Business Administration, Engineering or equivalent;
•Experience in the manufacturing sector, preferably in the aerospace industry;
•Bilingual (spoken and written);
•Microsoft Office ability;
•Experience in supplier of major mechanical aircraft part will be considered an asset;
•Knowledge of AS9100 and BaaN (MRP) will be considered an asset.
Compétences et habiletés
- Formation : Autre
- Expérience : Autre
- Profil : Autre