JMJ Aéronautique

JMJ Aéronautique

En affaire depuis 1996, en solution de capital humain, nous sommes un levier incontournable à la fluctuation cyclique de l'industrie aéronautique. Nous sommes une extension flexible de nos clients. Nous offrons des services sur mesure de ressources spécialisées en aéronautique, pour assister et accompagner les entreprises. Peu importe votre niveau de développement, nous sommes votre allié fiable et rapide pour vous aider selon vos besoins en personnel temporaire ou permanent. Que ce soit pour l'entretien, la production, l'approvisionnement, l'ingénierie, etc., nous sommes la solution.

Nos services :

  • Pré-sélection des ressources
  • Embauche
  • Logistique vers site
  • Gestion administrative du personnel (paie, RH, assurances)

 

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Job description and general duties

JMJ Aeronautique is looking for a Customer Support Engineer for our client in Dorval, QC. It is a permanent position.

- Acceptance and coordination of customer inquiries.

- Develop, issue and negotiate proposals, including calculation and coordination with MES product lines

- Negotiate and conclude single contracts

MES customer event-management comprising :

**

- All customer communication, engine shipment management

- Prepare Engine inductions and/ or field interventions for On-Wing and On-Site activities

- Coordination of induction dates and field team events

- Preparation of cost estimates

- Check and coordinate work scope with customer supported by engineering

- Internal order management into MES repair stations with work scope, cost, quality and turnaround time coordination

- Open, control and close Repair Orders for MES Repair Stations

- Event status monitoring and reporting towards customer

- Clarification and coordination of technical and commercial issues (e.g. work scope extensions, parts exchange offers, parts replacements etc.)

- Coordination / submission of maintenance records

- preparation of the invoices for the invoicing process

- Check, control and release partial, final and supplemental invoices

- management of invoice disputes

- preparation of credit notes

- customer relationship management (feedback management, customer visits, event review meetings etc.)

- Support management of out standings

- Analysis calculation of event profits/losses

- if applicable feedback to Key Account Manager regarding event KPIs (costs, profit, TAT, quality)Communicate new product and service opportunities, special developments, information, or feedback to MES product management

- Support and co-operate with the engine Product Sales teams

Job qualifications and basic requirements

-Bachelor degree (Mechanical engineering or Aerospace)

- 3 years of experience in customer service

- Fluent in English

- Fluent in German (an asset)

- Must have extensive experience in aircraft gas turbine engines

- Familiar with MS Office, SAP
- Good Communication skills

- Must possess permit to work in Canada

- Willingness to travel

- Must possess a valid driver's license

Skills and qualifications

  • Education : University
  • Experience : 3 years or more
  • Profiles : Engineer, Customer support